Do you accept Returns?
We accept returns within 15 days of purchase if bottles are unopened, sealed, unused and returned to us in their original, undamaged packaging and in a resalable state. We do not accept returns of sample vials nor of part-used or opened perfumes.
We are an artisan, niche fragrance house and realize that natural and near-natural perfumes are less widely experienced. This means that you may not be accustomed to how they perform nor the best way to appreciate them.
To avoid returns and a blind buy, we recommend you trial our perfumes by purchasing a sample vial first.
We will deduct the price of the sample from your first purchase of a 50ml bottle of the same perfume. Perfume is a cosmetics product and as such, for health and safety reasons, we do not accept returns of opened or part-used products.
Can I cancel my order?
Yes, you can cancel your order and receive a full refund if the order has not been dispatched already. Please contact us as soon as possible if you wish to cancel and we can let you know next steps. Once your perfume order is with our courier however, we cannot reverse your order and you will need to return it to us once it is delivered to you.
Do you offer free returns?
Once your return is received, we'll provide a full refund of the purchase price to your original method of payment.
Any additional charges or duties you may have incurred on either receiving or returning your purchase to us – such as local taxes, import duties or shipping costs – will not be refunded.
Please inspect your parcel on arrival for any severe damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s), please contact us within the 15 day return policy time frame.
It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.
Do the perfumes have an expiration date?
There are no preservatives in these perfumes. They have a shelf life of 12 months.
Are they made in the USA?
Yes. While the ingredients are sourced from around the globe, we bottle each perfume in the United States ensuring attention to detail for an exquisite customer experience.
Are they FDA approved?
We actually have one of the most rigorous kinds of certification in the world. We are certified by IFRA (International Fragrance Association) who promotes the safe use of fragrance and respect for our environment, so you can wear your perfume with confidence.
Do you make perfume to order?
Yes. You can have your very own signature scent. Please click on this link below to find out about our bespoke services.